Terms & Conditions
Musicker  - Terms & Conditions

Payment
Musicker must recieve payment in full before any items are dispatched. Unless otherwise stated any prices quoted by Musicker are inclusive of UK tax and duty. This does not include any taxes or duties when shipping to non EC countries. Please check with your countries customs office for further details.

Delivery
Responsibility for ownership of the goods passes to purchaser once they are delivered. Unless otherwise stated delivery will be made by Courier during normal business hours. All items are fully insured against loss or damage whilst in transit. Damages/shortages must be notified to Musicker within 48 hours of delivery. The charge for delivery will be shown at the final checkout stage before final submission.

Cancellations / Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.

Warranties
All items come with a minimum 12 month warranty against manufacturer defect. Some manufacturers offer extended warranties which will be enclosed with the product.

Faulty Goods
Faulty goods, where the fault is due to manufacturing defect, it will be exchanged or refunded where possible within the first 7 days of purchase. After that time and for the remainder of the warranty period, faulty goods must be returned to Musicker at the customer's cost and liability. For the duration of the warranty any faults due to manufacturer defect will be repaired at no charge to the customer. Once repaired, goods will be returned to a UK address at no charge. Persistently faulty goods may be exchanged or refunded at the Manager's discretion. Faults due to misuse are not covered by any warranty.

7 Day Returns Policy - Mail Order / Online Sales Only !
Goods may be returned to Musicker up to 7 days after date of purchase for a full refund or exchange provided that:
1. The goods are returned in the same condition they were sold, including all original packaging materials.
2. The goods are a normal stock item and have not been specially ordered at the customer's request.
3. A valid receipt or proof of purchase is produced. Delivery and collection charges are not refundable. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Credit Card Security
We use a secure server for all credit card payments. Therefore your credit card details are not held by Musicker or on any web site. A credit card number will be requested only when within the secure SSL (Secure Socket Layer) area of the server transaction environment. We accept the following on-line and over the phone: VISA, MASTERCARD, SWITCH

VAT
For orders made from the UK or the European Union, 17.5% VAT is already included in the price stated on the website.

Privacy Policy
Musicker do not disclose customers information to third parties. Cookies are used to keep track of the contents of the shopping carts. Data collected by this site is used to:
1. Take and fulfill customer orders.
2. Administer and enhance the site and service.
3. Name and address information is disclosed to third-parties (Business Post) for delivery purposes only.